Privacy Policy

Essential Workers Housing (EWH) is an Australian housing platform that connects essential workers with discounted, secure housing opportunities.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting an application, you agree to the practices described here.

When you complete an eligibility check or submit an application, we collect the details you provide, including your name, email address, phone number, employment or role information, region, and any financial context you choose to share.

We also collect basic technical information such as your IP address and browser type when you visit our website, so we can keep the platform secure and reliable.

We use your information to assess your eligibility for our housing program, to match you with suitable opportunities, and to connect you with a dedicated advisor who can guide you through the process.

We may also use your contact details to send you updates about your application or relevant housing opportunities. You can opt out of non-essential communications at any time.

We share your application details only with the advisor assigned to support you, and with housing providers or finance partners as needed to progress your application.

We never sell your personal information. We only share what is necessary to deliver the service you have asked for, and only with parties who are bound to keep it confidential.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Access to your application is restricted to you, your assigned advisor, and authorised administrators. You can see and manage your own application at any time from your dashboard.

We keep your information for as long as your application is active, and for a reasonable period afterwards so we can respond to enquiries or meet our legal obligations.

If you ask us to delete your information, we will remove it from our active records wherever practical, subject to any legal requirement to retain it.

You can request a copy of the personal information we hold about you, ask us to correct anything that is inaccurate, or ask us to delete information that is no longer needed.

To exercise any of these rights, contact us using the details below and we will respond promptly.

If you have any questions about this Privacy Policy or how we handle your information, please contact us through the Contact page on this website.

We will aim to respond to all privacy enquiries within a reasonable timeframe and in line with our obligations under Australian privacy law.